We are supporting local acute and community trusts to optimise the use of video to support patient care.

Video consultations have become an essential tool in secondary and community care during the COVID-19 pandemic. As well as limiting transmission of the virus, they enable both patients and clinicians to self-isolate and continue providing – and attending – important appointments.

By analysing usage data and monitoring interactions in acute and community health settings, we are identifying effective, innovative and sustainable practice. This is enabling us to support Trusts to implement technology and systems to ensure better outcomes for patients.

Our expertise and extensive network of partners – including NHS England and NHS Improvement, NHSX, local acute and mental health providers, local Sustainability and Transformation Partnership digital boards, and the Peninsula Cancer Alliance – is enabling us to gather and spread learning at speed and scale across the South West.


We are supporting the spread of a patient video library, developed by Devon-based enterprise Health and Care Innovations (HCI), to enable Trusts to continue delivering patient care in challenging operating environments.

The series of 600 videos is the largest collection of videos in the health and care sector in the UK. The videos provide a practical and easy-to-digest digital alternative to written information and can be delivered remotely by NHS clinicians and accessed by patients and carers.

In 2020 the library was made available to all health and care settings in England under a new contract with NHSX. Read more here.