Dr Gemma Crossingham, Consultant Anaesthetist at Plymouth Hospitals NHS Trust last spoke to us back in November about using Appreciative Inquiry to improve safety at Derriford Hospital. Gemma is a participant on the Patient Safety Launch Pad and tells us more about Learning from Excellence.
“Well, since my last blog, we have been very busy with Learning from Excellence at Derriford Hospital (Plymouth Hospital NHS Trust). We have had two consecutive months where we have had over 100 nominations, so are hoping that we can achieve 150 nominations in February! We are trying to enhance publicity of the initiative within the trust to help us achieve this.
Firstly, we have a Learning from Excellence screensaver that will appear on all trust computers during February. Secondly, we have established a Twitter account to rapidly share the progress and lessons from the Learning from Excellence. If you would like to follow us, please search for @LfEplymouth.
We have also released our first trust-wide newsletter, called PROACT, which aims to share the lessons learned from simulation and Learning from Excellence.
All of our 850 nominations have now undergone thematic analysis. The most commonly nominated behaviour is being positive, followed by being supportive. We aim to use stories from these nominations to share and spread the importance of civility and positivity at work, which ties in nicely with the emerging evidence on the impact that incivility at work can have. For more information, please see the fantastic resource developed by Chris Turner at www.civilitysaveslives.com.
We have also been lucky enough to have Suzanne Quinney from Appreciating People at the trust for two days this week to train a further 14 members of staff on Appreciative Inquiry, a skill that compliments and supports asset-based approaches such as Learning from Excellence. The staff came from a variety of professions and disciplines and included one of our Executive Directors, Steven Keith, who has been a strong advocate of Learning from Excellence from the beginning. We are excited that we have been able to introduce this positive approach at both board and ward level.”
If you are interested in how you can apply a similar approach, please contact our team to get involved with your Patient Safety Collaborative on patientsafety@swahsn.com