On 22 June, the South West Patient Safety Collaborative (SW PSC) and South West Academic Health Science Network (SW AHSN) held a safety culture debriefing day focused on providing health and care professionals with the understanding and skills to improve safety culture within their teams.
Over 30 delegates from East of England and West Midlands AHSNs, GP Practices, Hospiscare, Livewell South West, NHS Improvement, Plymouth Hospitals NHS Trust, Royal Devon and Exeter NHS Foundation Trust, South Western Ambulance NHS Trust and Taunton and Somerset NHS Foundation Trust attended the day at Exeter Racecourse.
The event began with delegates providing words that they felt accurately described the culture within their team at work. They then used a ‘Learning Environments Pathway’ to mark where they thought their team currently was.
Delegates then worked through the ‘Framework for Safe, Reliable and Effective Care’ and considered how this could be applied to working pathways, as well as how psychological safety can impact on the effectiveness of teams. The ‘Safety, Communication, Operational risk, Resilience and Reliability and Engagement’ (SCORE) survey measurement tool was introduced and then expanded on later to explain how to understand results, the principles of debriefing, and what the next steps could be.
There were five ‘World Café Stations’, which ranged from a patient’s perspective to causes of workplace burnout and leadership behaviours, which helped delegates understand drivers of culture and engagement. Jo Pendray, Improvement Lead – Patient Safety and Matt Hill, Regional Lead – Patient Safety used role play debates and table top working to explain how to debrief frontline staff.
Following the event, delegates will go on to debrief frontline teams who take part in the ‘Safer Culture, Better Care’ project, being run by the SW PSC and the SW AHSN, and making improvements in their safety culture. They will also have the opportunity to work with other teams in the South West as part of a developing ‘South West Debriefing Community’.
If you have any questions on safety culture, or would like to get involved in using the SCORE tool, please contact Jo Pendray at firstname.lastname@example.org