Better Culture, Safer Care

The South West Patient Safety Collaborative is helping healthcare teams to assess, improve and build on good practice in relation to safety culture.

This includes the assessment of safety culture using a safety culture assessment tool in the form of a survey called SCORE (safety, communication, operational risk, resilience and reliability, and engagement).

Thousands of staff have already taken part in the programme, leading to excellent results and new ways of working.

“Safety Culture assessment has given us a valuable way of delving down into a deeper layer of understanding and insight into how we work together and adjusted our view enough to protect us from ourselves and to continue to develop, grow and thrive but in a more healthy and sustainable way!” Tina Campbell, Associate Director, Mental Health Trust

Find out how SCORE helped this Devon Partnership Trust.

Benefits of participating:

  • Better understanding of your local team culture
  • Opportunities to identify learning and improvement
  • Identify opportunities to improve communication
  • Identify opportunities to improve teamwork
  • Improved engagement with staff
  • Running the survey twice to assess changes

Support available:

  • Resources to promote the survey
  • Survey launched and responses monitored externally
  • Updates on response rates
  • Debriefing for team managers
  • Access to and opportunity to join a debriefing community
  • Advice on improving safety culture
How to apply: If you want to discuss being part of the programme please contact the South West Patient Safety Collaborative by emailing Joanna Pendray at: